Terms
Last updated November 13, 2026
These terms cover your use of TailReel, run by DH Atelier, Seoul, Republic of Korea. By placing an order you agree to them.
What you get
An AI-generated short film made from the photos you upload, in the package you chose. Every photo becomes its own animated clip, so the length follows your photo count (about 4.5 seconds per photo). Photo limits, length, resolution, redos and revisions for each package are listed in the pricing section. We aim to email your film within 48 hours of payment. Details such as cuts, order and music within your chosen mood are our creative choice. If a clip fails our quality check, we replace it with a gentle still or pan at no charge.
Your photos
- You confirm you took the photos or have the right to use them, and that we may use them to make your film.
- Please upload photos of your pet. We do not offer face or likeness features for people.
- We may decline or refund an order if photos are unlawful or abusive.
Payment
Prices are in US dollars and paid once through PayPal. There is no subscription. The likeness promise, late delivery credit and refunds are covered in the refund policy.
Delivery and downloads
Your film arrives by email as a download link. Files are deleted 30 days after upload, so save your film once you receive it.
Using your film
The film is yours for personal use and for sharing on social media. We will not publish it or use it in our marketing without asking you first.
Limits
We do our best, but AI-generated results can vary. Our responsibility for any order is limited to the amount you paid for it.