Privacy

TailReel is run by DH Atelier, Seoul, Republic of Korea. This page says what we collect, why, and when it is deleted.

What we collect

• The photos you upload.
• Your pet's name, species and music choice (and, for Forever, the names, dates and dedication text you give us).
• Your email address, to send you the film and answer support questions.
• Payment references from PayPal (order and transaction IDs, payer email). We never see your card number.

How we use it

Only to make your film, deliver it, take payment and give support. Your photos are never used to train AI models, and we do not sell or share your data for advertising.

How long we keep it

Uploaded photos and delivered films are deleted automatically 30 days after upload, so please download your film when it arrives. We keep the order record (email, pet name, package, payment references) for as long as we need it for support, refunds and bookkeeping.

Who handles it

• Amazon Web Services stores photos and order records in the United States (N. Virginia).
• PayPal processes payments under its own privacy policy.
• An email service sends your film link and order messages.
• If we use an AI service to animate your photos, we send it only the photos needed for your film, and we do not use your photos to train models.

Cookies

We do not use advertising or tracking cookies. PayPal may set its own cookies when you pay.

Your choices

You can ask us to delete your photos and order record, or to send you a copy of what we hold, at any time: support@tailreel.com.