Refunds

Likeness promise: if your pet doesn’t look like your pet in a clip, we’ll regenerate that clip free. If you’re still unhappy after your included redo, email us within 7 days of delivery for a full refund. If we miss the 48-hour delivery window, you’ll get 25% back and a free rush upgrade on your next order. If we can’t produce your film, you’re refunded automatically within 24 hours.

If a clip does not look like your pet

Every photo becomes its own animated clip. If your pet doesn't look like your pet in a clip, tell us which one and we will regenerate it free. If a clip fails our quality check, we replace it with a gentle still or pan at no charge.

Redos and revisions

• Keepsake: 1 redo of up to 2 clips.
• Story: redo up to 3 clips and 1 music swap.
• Forever: 2 revision rounds (up to 8 clips and text).
• Taster: no revision, but the likeness promise above still applies.

Full refund

If you are still unhappy after your included redo, email us within 7 days of delivery and we will refund you in full.

Late delivery

We aim to deliver within 48 hours of payment. If we miss that window, you get 25% back and a free rush upgrade on your next order.

If we cannot make your film

You are refunded automatically within 24 hours.

Your photos

Photos are deleted after 30 days and never used to train models. The film is AI-generated, and we say so.

How to ask

Email support@tailreel.com with your order ID. Refunds go back to your PayPal account.